Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unboxing the item for inspection purposes without damaging the product, tags, or original packaging does not affect its return eligibility. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@nookbricks.com. Please note that returns will need to be sent to the following address: Mr. Luo, +86-15073437433. Rm. 601, Bldg. 1, Jirui Tech Ind. Park, No. 92 Dongxin Rd., Qiaotou Town, Dongguan, Guangdong, P.R. China

For returns due to product defects, wrong items, or shipping damages (seller's responsibility), we will cover the return shipping cost and provide a prepaid return label. For returns due to personal reasons (e.g., change of mind, incorrect size selection), the return shipping fee will be borne by the buyer. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@nookbricks.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Please note that this is the only exchange method we offer—we do not support direct exchanges of items or any alternative exchange processes.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For returns under the EU cooling-off period (no fault of the seller), the buyer is responsible for the cross-border return shipping cost. We can provide a discounted shipping label upon request.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@nookbricks.com.