A: Super easy! Just add what you want to your cart, click the cart icon in the top right, then hit "Checkout". Fill in your shipping info, pick a payment method, and confirm—you’ll get an order confirmation email right away.

A: We take all the usual ones! Credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay. All payments are secure, so no worries about your info.

A: Only if you act fast! We can tweak it within 1 hour of payment—just email us your order number and what you need to change. Once we start prepping your order (usually after 1 hour), we can’t modify it anymore.

A: Once your order ships, we’ll send you an email with a tracking number and link. Just click the link or go to our "Track Order" page to see where your package is.

A: We ship to most countries! During checkout, enter your address, and we’ll show you if we ship there and the shipping cost. If your country isn’t listed, email us—we might be able to arrange it.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.

Yep! Free standard shipping on all orders over $100. Orders under $100 have a $3-20 shipping fee—exact cost shows at checkout based on your address.

A: Each display case has a "Fits" label (like "Fits LEGO 10279") on its product page. There’s also a compatibility list there—if your set isn’t on it, shoot us an email with your set number, and we’ll help you pick.

A: Most items are in stock! If something’s out of stock, it’ll say "SOLD OUT" on the product page. We usually restock within 2 weeks—you can sign up for restock alerts too.

A: We do! For custom sizes, just leave a note in your order with the dimensions you need, or email us before buying. Custom orders take 3-5 extra days to ship.

A: No stress! Take photos of the damaged package and product, then email us within 48 hours of delivery. We’ll send you a free replacement or give a full refund—you don’t even need to send the broken one back.

A: Sure! You can return unused items in their original packaging within 30 days of delivery. We’ll give you a full refund, but you’ll need to cover the return shipping cost.

A: Once we get your returned item (or approve your damage claim), refunds take 3-5 business days to show up in your account—depends on your bank, but it’s usually quick.

A: Nope! You can check out as a guest. But making an account is handy—it lets you track orders, save addresses, and see your order history easily.

A: Never! Your info (like address, email) is only used to process your order and ship it to you. We follow our Privacy Policy strictly—no selling or sharing your data.

A: Go to the "Login" page and click "Forgot Password". Enter your email, and we’ll send you a link to reset it—takes 2 minutes.

A: Email us at service@nookbricks.com (we reply within 24 hours) or use the live chat on our site (9:00-18:00 GMT+8). You can also call +86-15570412484 for urgent stuff.

A: Absolutely! First, orders over $100 get an automatic 10% off. Then, special groups like military personnel, people with special illnesses, and LEGO-related bloggers (over 10,000 followers) can get discount codes—just send proof to service@nookbricks.com. We also have automatic discounts starting two weeks before special holidays (e.g., Black Friday, Christmas, New Year). Sign up for our email list to catch all the latest deals!